The decision to go with a top of the line ducted reverse cycle system was not an easy one however I was very happy with my final decision and my choice of supplier: you and your team delivered on time and with professionalism.
You committed to a firm installation date, and lived up to it. Your assistance with the various scoping options was invaluable and the finished product met or exceeded my expectations. The installation team were courteous and helpful and if I had to do it all again, I would do it exactly the same way. All the best. 
– Mick